Returns Policy

THE RETURN POLICY

 

Thank You for purchasing at UAB KASIMA. We are hoping that You are satisfied with Your purchases. Below You will find the return policy of UAB KASIMA.

General conditions

  1. The Buyer shall have the right to return new and unused equipment within 14 calendar days of purchase.

  2. To return the equipment, contact the E-Commerce Manager by e-mail: e-commerce@kasima.lt or with the Commerce Manager - sales@kasima.lt, who will provide you with a return deed.

  3. When returning equipment the Buyer must submit an invoice of purchase.

  4. After completing the return deed and receiving the confirmation of return, equipment must be delivered to the address: UAB KASIMA, Mažeikių str. 17A, Telšiai, LT-87101, Lithuania.

  5. The condition of return of equipment applies only to newly acquired equipment, i. y. used second-hand equipment cannot be returned.

  6. The Seller has the right to refuse to accept the returned equipment without giving reasons.

  7. This policy applies exclusively to the purchaser who is not a consumer. Consumers who have purchased equipment are covered by the legal guarantee.

The Buyers’ rights and guarantees

  1. The Buyer has the right to return new, unused, with original accessories and parts, unpackaged, undamaged and unaltered in appearance and characteristics equipment.

  2. When returning equipment, the Buyer undertakes to pay the inspection fee of returned equipment set by UAB KASIMA, the amount of which depends on the returned equipment and is indicated upon submission of returned equipment deed.

  3. If the packaging of returned equipment is damaged or equipment are returned without packaging, the Buyer undertakes to pay a packaging fee, the amount of packaging fee depends on returned equipment and is indicated upon presentation of returned equipment deed.

  4. The Buyer shall also reimburse all costs incurred by the Seller for the shipment of equipment, the amount of the shipment shall be indicated upon presentation of returned equipment deed.

  5. We remind you that the buyer is responsible for complete set returned equipment. If the Buyer returns incomplete equipment, the Seller has the right not to accept returned equipment.

The application processing time

  1. When equipment is returned and fulfillment of the conditions specified in this policy, the Seller shall return the money paid by the buyer to the specified bank account, or exchange equipment for others, or, by agreement of the parties, take a different solution acceptable to both parties no later than within 20 working days.